Refund policy

Custom Orders and Made-to-Order Items

All custom orders and made-to-order items are crafted specifically to your specifications. Due to the personalized nature of these products, we do not accept returns or exchanges unless the item is defective.

Defective Items:

• If you receive a custom or made-to-order item that is defective, please contact our customer service team within 7 days of receipt.
• We will require proof of the defect, such as photos or videos, to assess the issue.
• If the item is found to be defective, we will offer a replacement or a full refund, including any shipping costs incurred.

Regular Items

We want you to be completely happy with your purchase of regular, non-custom items. If for any reason you are not satisfied, you may return the item within 30 days of the purchase date for a full refund, exchange, or store credit.

Conditions for Return:

• Items must be returned in their original condition, unused, and with all original packaging and tags attached.
• Proof of purchase, such as a receipt or order confirmation, is required.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

How to Return an Item

1. Contact Customer Service:
   • To start a return, you can contact us at info@rosemaygiftsandco.com or rosemaygifts@gmail.com. Please provide your order number and details of the item you wish to return.
   • If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
2. Prepare Your Return:
   
   • Pack the item securely in the original packaging, if possible.
   • Include a copy of the receipt or order confirmation.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Exceptions

• Sale items and gift cards are final sale and cannot be returned or exchanged.
• Items damaged through normal wear and tear are not considered defective and are not eligible for return.

Contact Us

If you have any questions about our return policy, please contact us at rosemaygifts@gmail.com. We are here to help!

Thank you for choosing our store. We appreciate your business!